The source for Experience Economy related tems
List of Products
Books
Experience Economy
Great Good Place
BRAND Sense
Be Our Guest - Disney
Why We Buy
Call of the Mall
Trading Up
Mass Customization
How Buildings Learn: What Happens After They're Built
Personal Growth
DVD - What the Bleep do We Know?!
DVD - The Corporation
Book - Blink: The Power of Thinking Without Thinking
Book - Freakonomics
Book - The Ingenuity Gap
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The art of creating great customer experiences does come with some responsibility. It is not about manipulating and misleading customers. It's about enhancing peoples lives. We in the industry must always ensure that our experiences respect the end-user and never manipulate the senses for the purposes of exploitation.
Creating experiences is about creating memorable positive moments for our guests. And these experiences should ideally have a neutral effect on the greater world. It's important that the industry promote environmentally friendly practices in everything we do.